Well, it is not really over yet. After all, the most that the public got on Friday was that Apple is willing to give out free cases; they also know that the antenna has problems, but they are still not willing to admit that the iPhone 4’s antenna problems are so severe that it needs a real solution.
In short, Apple still wants to get away from this situation with the least possible amount of damage.
What would have been better was for Apple to just admit the situation outright, and present their users with a viable solution options. While it is nice to have a free case (which would, in a way, allow users to use the device with less problems), and the option to have the phone refunded, that still leaves people who want to be able to use the iPhone with no need for a case.
Apple has managed to forget that they have other options to offer as well. The company cannot offer a recall, but they should at least be able to offer a discounted antenna repair program. This will still be a burden on their customers, but at least the problem would be solved directly (as opposed to the free case, which is basically a temporary fix).
Another solution would be to offer a major rebate that would offset the value of having a phone that keeps dropping calls. Because as impressive as apps, multi tasking, FaceTime and other side features can be, the bottom line is that the iPhone is still a phone, and a phone that cannot handle calls properly is a product that is never worth the full price.
One other thing that Apple needs to look at is their PR. Steve admits they do not have a “wall of PR to shield them (Steve and company)”. Steve needs to hire PR, not for themselves, but for their customers.
Tags: antenna,
Apple,
Apple-iPhone-4,
apps,
FaceTime,
steve-jobs
Seriously, the Fring app for the Apple iPhone 4 is the best thing to happen to current users of the FaceTime feature. While the Apple iPhone 4 may actually have the FaceTime app to give users a chance to have fun with the front facing camera, the service is still quite limited and the time to have access to conversational opportunities need to be budgeted.
This is not a concern with the Fring app. Not only is Fring completely free, it also allows users to connect to 3G and WiFi.
For those not familiar with the iPhone 4’s FaceTime feature, the video calling app is restricted only to WiFi. This means it will not eat into your 3G data bandwidth, but at the same time, the App can only be used in areas that have WiFi hotspots. The biggest restriction of FaceTime is that users can only contact other iPhone 4 users (this is pretty much expected of the super xenophobic Apple brand).
Fring, on the other hand, provides more allowance for users. Not only can iPhone 4 users contact Android and Symbian handset owners, but they also have the freedom of choosing whether to use 3G or WiFi connections. This is particularly important for people on the go who would want to make the most out of the video chat feature. The Fring app is already available on the iTunes App Store and it not only provides video chat options, but also has some social networking features as well.
Speaking of the Apple iPhone 4, it seems that Apple is not going to make any further moves regarding the handset’s antenna issues. With the open letter already finalizing Apple’s stand on the matter, it seems that people will have to contend with possibility that calls can be dropped if the handset is held in a certain way.
Tags: 3G,
antenna,
Apple,
Apple-iPhone-4,
apps,
FaceTime,
Fring,
Google-Android,
Symbian,
WiFi